Clarity Service Management

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CA SDM::. Event doesn't works

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  • 1.  CA SDM::. Event doesn't works

    Posted 02-20-2017 12:41 PM

    I'm trying to create an automation, but my SDM event doesn't work.

     

    I'm looking for logs or for some configuration, but i cannot found anything  where i could get solution.

     

     

    I attached this event on Activity notification - CODE = FLD.

     

     

    Do you have some clue where i can investigate?



  • 2.  Re: CA SDM::. Event doesn't works

    Posted 02-20-2017 02:17 PM

    Tiago.........

     

    What are you attempting to attach the event to?



  • 3.  Re: CA SDM::. Event doesn't works
    Best Answer

    Posted 02-20-2017 02:30 PM

    Hi Paul, 

     

     

    Thanks for answering my question.

     

    I already ready this working in another server. 

     

    Sharing my procedure:

    CA SDM::. How to change status when the change field on incident is updated 

     

    Regards

    Tiago