in Service Catalog requests numeration is '10001', '10002', '10003', ...
Is it possible to add some digit to request id? Eg: '1000001', '1000002,'1000003',...
Good Afternoon Salvatore.
After you execute this query:SELECT name,id FROM usm_lastid where name = 'request_id'You'll see the current and latest/highest delivered value.request_id 10155
You could decide to update that row like this:update usm_lastid set id = 100001 where name = 'request_id'
1. Stop the SC-Service2. Update the row as in above update-query3. Start the SC-Service4. And open a new request there after (its id will be 100002, the 'last'+1)
With a local test, I could then also add a note and attachment to this new request.
You can also check for this in tecdoc: https://ecm.ca.com/kb/Pages/authoring/create-KB-Article.aspx?kbid=TEC477449
Please test this carefully and let me know your findings.
Thanks and kind regards, Louis van Amelsfort.
It works, thank you..