Good Afternoon Salvatore.
After you execute this query:
SELECT name,id FROM usm_lastid where name = 'request_id'
You'll see the current and latest/highest delivered value.
request_id 10155
You could decide to update that row like this:
update usm_lastid set id = 100001 where name = 'request_id'
1. Stop the SC-Service
2. Update the row as in above update-query
3. Start the SC-Service
4. And open a new request there after (its id will be 100002, the 'last'+1)
With a local test, I could then also add a note and attachment to this new request.
You can also check for this in tecdoc: https://ecm.ca.com/kb/Pages/authoring/create-KB-Article.aspx?kbid=TEC477449
Please test this carefully and let me know your findings.
Thanks and kind regards, Louis van Amelsfort.