CA Service Management

  • 1.  See Workflow on Scoreboard ?

    Posted 08-29-2016 10:07 AM


    Hi All,

     

    The classic workflow tasks was implemented to requests and incidents,I have created a request to which I relate these tasks and assign me, however I can not see it in the scoreboard.

     

    I have tried to create a new node with a stored query, but when I select the type Workflow Tasks and Workflow Tasks incident is only available

     

    Any idea how I can view tasks of requests and incidents in the scoreboard?



  • 2.  Re: See Workflow on Scoreboard ?

    Posted 08-29-2016 01:42 PM

    Hi Wincer,

    When I go to create a new stored query, in the dropdown for the Type, there is a value called "Request/Incident/Problem Workflow Task" - do you not have that value on yours?

    It looks like this:

     

    Let us know if you have the same values or not.

     

    Thanks,

    Jon



  • 3.  Re: See Workflow on Scoreboard ?

    Posted 08-29-2016 03:36 PM

    Hi Jon,

     

    Request/ Incident/Problem Workflow Task there is not in the dropdown type. we don´t have the same values.

     

    The SDM Version is 14.1 whit the CUM2.

     

     

    Thanks.



  • 4.  Re: See Workflow on Scoreboard ?

    Posted 08-29-2016 04:35 PM

    Hi Wicner,

     

    Can you confirm which language you installed Service Desk in?  The forms are created slightly differently for each language, and it is possible that there is some abnormality.  Additionally, if you have customized one of the forms here, you may be missing updates from the latest cumulative patch.

     

    Pablo or reyru02 do you have a Spanish 14.1.02 installation that you can verify this behavior in?

     

    Thank You,

     

    Marty



  • 5.  Re: See Workflow on Scoreboard ?

    Posted 08-29-2016 04:52 PM

    Hi Martin,

     

    The Lenguage is Spanish and there is not customized.

     

    Thank You Marty.



  • 6.  Re: See Workflow on Scoreboard ?

    Posted 08-29-2016 05:02 PM

    Check if bopcfg/majic/cm.maj cr_wf in display_group contains stored_query 

     

    OBJECT cr_wf {
        DISPLAY_GROUP "macro event object_notify act_log tree_node stored_query notify_msg_tpl";



  • 7.  Re: See Workflow on Scoreboard ?
    Best Answer

    Broadcom Employee
    Posted 08-29-2016 05:20 PM

    Hello Guys,

     

    Yes, this seems to be related to USRD 3457:

     

    SAP Portal Services 

     

     

    I will continue this issue with Wicner through the case.

     

    Thanks!

     

    Regards,

    Pablo



  • 8.  Re: See Workflow on Scoreboard ?

    Broadcom Employee
    Posted 09-01-2016 04:56 PM

    Hi,

     

    Just to confirm that the issue has been solved after applying fix for USRD 3457.

     

    Regards,

    Pablo