Web Services Knowledge Management Search Method

[Walter Xavier Bermudez Tamayo]

hi guys, any of you has tried to get knowledge documents through web services using the search method? I tried using this documentation but always return a faulty error code, can you help me?

 

 

thank you.

[Gordon Preston]

Hi Walter,

 

Can you please confirm the version and patch level of Service Desk you are using.

 

Also, please check the stdlog file in NX_ROOT\log and see if any messages are generated when you make the web services call.

 

Regards,

Gordon.

[Legacy User]

Hi Walter,

 

1. See a similar post\thread:

 

Problem with WebServices and KT 

 

2. I also noted that your sortBy property\attribute seems to be incorrect. It should be RELEVANCE not RELVANCE. This is probably why you get the 'bad name' error

 

===

Kind Regards,

Brian

[Walter Xavier Bermudez Tamayo]

Thanks, It works 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:search>
         <sid>772481748</sid>
        <problem>internet</problem>
        <resultSize>10</resultSize>
        <properties>TITLE,DOC_TYPE_ID,HITS</properties>
        <sortBy>RELEVANCE</sortBy>
        <descending>1</descending>
        <relatedCategories>1</relatedCategories>
        <searchType>1</searchType>
        <matchType>0</matchType>
        <searchField>15</searchField>
        <categoryPath>1</categoryPath>
        <whereClause></whereClause>
        <maxDocIDs>10</maxDocIDs>
 </ser:search>
   </soapenv:Body>
</soapenv:Envelope>