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Timezone in exported data

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  • 1.  Timezone in exported data

    Posted 03-13-2018 07:33 PM

    Dates in exported data do not follow the system timezone if some timezone is set on the contact.

    Is there a way to change the setting so that the exported data always follows the system timezone?

  • 2.  Re: Timezone in exported data
    Best Answer

    Broadcom Employee
    Posted 03-14-2018 10:38 AM

    Hi Chirag,
    The knowledge article explains this topic: Why might the Open Date of Incidents in the Export results not match the Open Date as viewed via the web interface?

    It should be the end user machine (web browser) local timezone not the contact timezone.

  • 3.  Re: Timezone in exported data

    Posted 03-28-2018 10:05 AM

    Well unfortunately it is not working that way.

    I did tests and found that if there is no timezone set for a contact, the time will be in server timezone.

    If timezone is set, it will use that timzone for the exports. 

  • 4.  Re: Timezone in exported data

    Broadcom Employee
    Posted 03-19-2018 11:57 AM



    Do you have any further questions regarding this thread?


    If not, please mark Derek's answer as correct so that this thread can be closed.