Clarity Service Management

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Catalog Offering Search

  • 1.  Catalog Offering Search

    Posted 12-13-2017 09:00 AM

    When I search for a service offering the search is considering the case sensitive.

    I have an offer with name FTP Access.

    If I search for ftp no results are displayed, but searching for FTP works.

    I´m using catalog 14.1 and have Service Desk sharing the same mdb and in Service Desk the search works without case sensitivity.

    This is a but or a configuration in Service Catalog?



  • 2.  Re: Catalog Offering Search

    Posted 12-13-2017 10:35 AM

    Hi,

     

    What is the collation on the database - Catalog usually obeys the collation there, so if the MDB is case-insensitive then so will Catalog be.

     

    thanks

    Iain



  • 3.  Re: Catalog Offering Search

    Posted 12-14-2017 07:40 AM

    My NLS_SORT variable to mdb database is set as BINARY, not BYNARY_CI.

    This is possible to change this variable without affecting service desk and service catalog functioning