CA Service Management

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  • 1.  How to update the message detail in Manual Notify of incident

    Posted Dec 06, 2017 08:19 AM

    Hi, We need to add some more information in the notification detail of the Manual Notify option. In which file we need to update those?

     

    Thanks in Advance.

    Divya N.



  • 2.  Re: How to update the message detail in Manual Notify of incident
    Best Answer

    Broadcom Employee
    Posted Dec 06, 2017 09:19 AM

    Divya, you can modify the message template "Default Manual Notify message template for request/incident/problem" for cr/in/pr, or

    "Default Manual Notify message template for change" for change order and so on. Thanks _Chi



  • 3.  Re: How to update the message detail in Manual Notify of incident

    Posted Dec 06, 2017 09:23 AM

    Hi Chen,

     

       Thanks for the update. This is working exactly for our requirement.

     

    Divya N.