CA Service Management

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  • 1.  Import/Export tool Forms

    Posted Nov 09, 2017 06:18 AM

    I am using Import/Export tool in Service Catalog

     

    Trying to export Forms from one environment to another.

     

    Any ideas of the reason why it doesn't want to import my form? From source it is also translated but can't see the translation in destination after import.

     

    I get this: 

     

    [TRACE] 2017-11-09 11:50:08,927 com.ca.usm.ix.common.ixForm checkFormObjectExists - Form exists. ObjectId : 14866
    [ERROR] 2017-11-09 11:50:08,939 com.ca.usm.ix.common.ixForm importData - Error importing Forms
    com.ca.share.formsdesigner.base.service.FormImportException: com.ca.share.gxt.common.base.exception.SystemObjectException
    at com.ca.share.formsdesigner.base.service.impl.FormImportServiceImpl.updateFolder(FormImportServiceImpl.java:139)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
    at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:98)
    at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:262)
    at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:95)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
    at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
    at com.sun.proxy.$Proxy62.updateFolder(Unknown Source)
    at com.ca.usm.ix.common.ixForm.updateFolderForm(ixForm.java:811)
    at com.ca.usm.ix.common.ixForm.importForm(ixForm.java:687)
    at com.ca.usm.ix.common.ixForm.importForm(ixForm.java:632)
    at com.ca.usm.ix.common.ixForm.importData(ixForm.java:580)
    at com.ca.usm.ix.ixReader.endElement(ixReader.java:281)
    at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
    at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
    at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
    at com.ca.usm.ix.ixReader.importFile(ixReader.java:425)
    at com.ca.usm.ix.common.ixForm.importFile(ixForm.java:1432)
    at com.ca.usm.ix.ix.performImportExport(ix.java:610)
    at com.ca.usm.ix.ContentEngine.CIXUtil.handleImport(CIXUtil.java:196)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.ca.usm.contentInterface.PluginMethod.invoke(DefaultContentEngine.java:172)
    at com.ca.usm.contentInterface.DefaultContentEngine.invokeMethod(DefaultContentEngine.java:98)
    at com.ca.usm.contentInterface.DefaultContentEngine.processRequest(DefaultContentEngine.java:57)
    at com.ca.usm.contentInterface.DefaultContentEngine.processRequest(DefaultContentEngine.java:17)
    at com.ca.usm.util.ViewManager.executeRequest(ViewManager.java:92)
    at com.ca.usm.util.ViewManager.doRequest(ViewManager.java:51)
    at com.ca.usm.util.ViewManager.processRequest(ViewManager.java:28)
    at com.ca.usm.producer.DocumentGenerator.processRequest(DocumentGenerator.java:563)
    at com.ca.usm.producer.DocumentGenerator.generateDocument(DocumentGenerator.java:270)
    at com.ca.usm.producer.DocumentGenerator.generateDocument(DocumentGenerator.java:241)
    at com.ca.usm.producer.DomProcessor.renderPage(DomProcessor.java:167)
    at com.ca.usm.producer.DomProcessor.service(DomProcessor.java:119)
    at com.ca.usm.producer.WPFServlet.service(WPFServlet.java:336)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.ca.usm.system.ThreadLocalFilter.doFilter(ThreadLocalFilter.java:44)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.apache.catalina.filters.CorsFilter.handleSimpleCORS(CorsFilter.java:302)
    at org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:170)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.ca.usm.httpfilter.HttpHeaderNullifierFilter.doFilter(HttpHeaderNullifierFilter.java:98)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.ca.usm.httpfilter.NtlmAuthenticationFilter.doFilter(NtlmAuthenticationFilter.java:129)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.ca.usm.httpfilter.SsoAuthFilter.doFilter(SsoAuthFilter.java:57)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.ca.usm.httpfilter.SecurityHandleFilter.doFilter(SecurityHandleFilter.java:201)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.ca.usm.httpfilter.ClickjackFilter.doFilter(ClickjackFilter.java:94)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1041)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:603)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
    Caused by: com.ca.share.gxt.common.base.exception.SystemObjectException
    at com.ca.share.formsdesigner.base.service.impl.FormDesignerServiceImpl.validateAddition(FormDesignerServiceImpl.java:846)
    at com.ca.share.formsdesigner.base.service.impl.FormDesignerServiceImpl.moveComponent(FormDesignerServiceImpl.java:767)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
    at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:98)
    at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:262)
    at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:95)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
    at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
    at com.sun.proxy.$Proxy60.moveComponent(Unknown Source)
    at com.ca.share.formsdesigner.base.service.impl.FormImportServiceImpl.updateFolder(FormImportServiceImpl.java:107)
    ... 86 more

     

     

     

     

    I have also tried ixutil export service and some forms aren't imported with translation. 



  • 2.  Re: Import/Export tool Forms

    Posted Nov 13, 2017 10:24 AM

    Hey Jhonny, 

     

    I've only seen this issue when a form contains more than 2 columns. Do you see a "TooManyColumnsException" in the logs as well?

     

    Regards,

    Brandon Persad

     

     



  • 3.  Re: Import/Export tool Forms

    Posted Nov 14, 2017 10:03 AM

    Hi

     

    I would suggest logging a case with Support for this problem, as it looks like it would need more investigation to be done.

     

    Steve