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CA Service Catalog - Statuses

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  • 1.  CA Service Catalog - Statuses

    Posted 01-31-2018 11:24 AM

    Can you configure requests to be editable or non editable depending on the status of a request?

     

    As per the doc 

    Status Values - CA Service Management - 14.1 - CA Technologies Documentation 

     

    If you approve the request on catalog (status 800), the user has the ability to edit the original details on the form.

    How can this be prevented and allow the user a comment only?

    Can you make comments a required field?



  • 2.  Re: CA Service Catalog - Statuses

    Posted 01-31-2018 02:20 PM

    You have to code this in your form.

     

    Edit your form's atttribute, in the onLoad attribute set : ca_fd.js.onLoad()

     

    Add the following in the form's script. You will need to change the content of the fieldsToDisable array.

     

    onLoad : function()

    {

     var fieldsToDisable = ['txt_test1','txt_test2']; //Edit this line. List every item, using it's _id, that you want to disable.

    if(_.request.status==800)

    {  

       ca_fdDisableFields(ca_fd.formId,fieldsToDisable );

    }

    }



  • 3.  Re: CA Service Catalog - Statuses

    Posted 01-31-2018 02:24 PM

    And if you want something more straightforward,

     

    you can add a "fieldset" in your form that englobes everything and just add : $(_.request.status==800) in its Disabled attribute.

     



  • 4.  Re: CA Service Catalog - Statuses
    Best Answer

    Posted 02-01-2018 09:46 AM

    One other option could be to leverage the 'Disabled' attribute of the service option form element (Catalog > Offerings > select your offering > Definition > edit your service option > select your form element > Disabled). Here you can specify a JS expression similar to what Pier noted above (i.e. $(_.request.status>= 400)).

     

    Following has some details on this attribute:

     

    Manage Service Options and Service Option Elements - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Also, you can make the 'Comments' field required by customizing the 'Request Information' form (Catalog > Forms > Forms > System > select 'Request Information' form > select 'Customize' at the top > expand 'Request Information' form > select 'Comments'  > set Required=true):

     

    Manage Forms - CA Service Management - 14.1 - CA Technologies Documentation 



  • 5.  Re: CA Service Catalog - Statuses

    Posted 02-01-2018 10:02 AM

    I was not aware of that. Nice

     

    Is the "required comment" is configurable by option?



  • 6.  Re: CA Service Catalog - Statuses

    Posted 02-01-2018 10:21 AM

    You can configure the 'Comments' field just as any text area but the Request Information form is global..

     

    From the service option you can really only control when forms you associate are hidden or disabled.



  • 7.  Re: CA Service Catalog - Statuses

    Posted 02-01-2018 10:33 AM

    So my guess is that you can have it required or not for the service you want if you do something like :

     

    $([10368,10234].indexOf(_.service.id)>-1)

     

    Add the service IDs in the array. Should be good.

     

     

     

    Edit : Tested it and it works like a charm.



  • 8.  Re: CA Service Catalog - Statuses

    Posted 02-01-2018 10:59 AM

    And how do you get this information with WS?



  • 9.  Re: CA Service Catalog - Statuses

    Posted 02-01-2018 11:46 AM

    You can use Administration > Tools > Links > Web Services API > Request Web Service > getSystemFormValues to return the system form data 



  • 10.  Re: CA Service Catalog - Statuses

    Posted 02-01-2018 11:51 AM

    Cool, thanks.



  • 11.  Re: CA Service Catalog - Statuses

    Posted 02-02-2018 01:26 AM

    Thanks pier-olivier.tremblay and Jason_Wolfe, very helpful comments.