Saw in the Known Product Issues of the documentation (CA Process Automation and SSL Integration Generates Errors) and how to work around this when doing an upgrade.
Does anyone have a solution to fix this outside of doing an upgrade?
Did you update the cacerts file with the new PAM SSL certificate? Here's a kb article that may help.
The Service Desk Manager Connector fails to function when SSL is enabled for Service Desk Manager
It's located here.
Hi Lindsay - did the info from Grant work for you?
A case has been opened with CA Support to address this concern. Support is investigating and will advise findings.
@David-Ng - can you post the case number here so we can track it and make sure the resolution gets put into this post once resolved?
CA Support ticket #00864988
Some assumptions and remarks, and correct me Lindsay, if I'm wrong:
Hope this helps
With David Ng's help we did import the certificate. The handshake error persisted. We are now looking at the versions of Java as a possible root cause.
Hi Lindsay_Estabrooks - any updates on this one? Were you able to get this resolved?
I have been away for almost two weeks and will working on the resolution this week.
Hi Lindsay_Estabrooks - just checking back with you on this one. Any luck with this one as of yet?
Thanks for the follow-up. I meant to update this thread but forgot.
The issue finalized around the Java version. We had Process Automation on Java 8 and Service Desk on Java 7. Once we updated to Java 8 for Service Desk and imported the certificate, the handshake error went away.