Hello good afternoon, We have a query, we have an implementation where we are using tenant, for internal clients within the same organization, for example the users of a tenat can be analysts in another tenat, can you tell us the best practice in licensing issues? Regards,
The way I usually see people use tenants this way is to create a role for which tenant they are an analyst for and they can use that role to modify tickets in other tenants. For example I am part of Subtenant A which is a subtenant of Parent Tenant and I want to modify Subtenant B which is also a subtenant of Parent Tenant, I would create a role called Subtenant B Analyst and give it read/write permissions for Subtenant B. Now when the user uses that role they can modify subtenant B stuff.
Thanks for your answer, but in this case the check "Licensed? = Yes " in the access type or is not necessary.
this depends on what you want that tenant users can do...if you look at this flag, it says "
Unlicensed users can view or update only their personal data
and if this is what you want then there is no need to check this "License?" flag.
If they are going to be analyst and work on other people's tickets then yes you would need that to be checked.
@Gabriel.M - did Chi's and Anthony's posts help you here? Basically if any user needs to see, or edit a ticket that does not belong to them, they will need to be a "licensed" user.