Hello I have a survey in SDM 1.1 cum 3 and send the URL to answer the survey , when I click on the URL od the mail the following screen appears:
Investigate the problem and I followed the steps to solve from this url
Error: "AHD05237:An internal error with surveys occurred." In Browser When Submitting A Survey
But they do not work In the log I get the following:if anyone knows how to solve this problem please let me knowBest regards
This was fixed in CP4 as a known issue via a defect. You can see the listing for it here: CA Service Desk Manager Fixed Issues - CA Service Management - 14.1 - CA Technologies Documentation . Search for DE30759.
I would recommend installing CP4 to resolve this one for you
Do you have multi-tenancy enabled in SDM?
Did you also follow the steps in TEC505171 (Error "AHD05237: An internal error with surveys occurred" when users click on the Survey feedback URL. )
You might also want to look at RO92235 (CA Service Management Solutions & Patches - CA Technologies ) if you do not have it installed already.