Clarity Service Management

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Close button/url in email notification

  • 1.  Close button/url in email notification

    Posted 05-24-2017 12:01 PM

    Hello good morning!

     

    I was asked about the posibility of having a custom button in the email body with the Resolve notification to let end users close the ticket from there so they don't need to login in SDM/USS to perform this action.

     

    Is this posible? Maybe instead of a button in the email could be a link?

     

    Thanks!



  • 2.  Re: Close button/url in email notification

    Posted 05-24-2017 12:54 PM

    Hi Kevin,  

    Unfortunately we dont have a way to close a ticket via a URL in SDM (through SDM or USS).  This would be something that would be an enhancement which you can post here in the community as an "idea" - where folks can vote for it and product management can review it for consideration in future releases.

    Thanks

    Jon I.



  • 3.  Re: Close button/url in email notification

    Posted 05-25-2017 02:24 AM

    Hello Jon,

     

    Fair enough... thanks for the input!



  • 4.  Re: Close button/url in email notification

    Posted 05-25-2017 10:10 AM

    Any time Kevin - thats what we are here for



  • 5.  Re: Close button/url in email notification

    Posted 05-25-2017 10:27 AM

    Hi,

    as Jon said solution like this is not presented out-of-the-box but your requirement is common for most customers, you can check this discussion: https://communities.ca.com/message/241848343 where some workarounds are observed.

    Regards,

    cdtj



  • 6.  Re: Close button/url in email notification

    Posted 05-27-2017 07:19 PM