CA SDM and JIRA Service Desk can be bi-directionally integrated by using OpsHub Integration Manager, which is an out-of-box integration solution. After the user has successfully configured the bi-directional integration between these two systems, tickets from one system and their associated description, status, attachments would synchronize to the other system in real time.
So, when a ticket is created in CA SDM, OpsHub Integration Manager will sync the tickets to JIRA Service Desk. Any changes to the ticket in any system would synchronize to the other system as well.
You can visit www.opshub.com for more details.