Worked with Jessie on this via a support case we had -
As this is an inplace upgrade of Service Management 14.1 to 17.1 in QA Environment where:
- EEM is tied to LDAP
- Because of Account Security Restrictions, we're not able to create a CASDMAdmin account in AD
- So we started USS 14.1 first, logged in
- Via USS Admin (host:port/group/control_panel) portal, we changed default User Role to 'Administrator' and disabled EEM's NTLM Authentication.
- Via EEM UI, changed EEM to use internal data store and verified that CASMAdmin account does indeed exist in EEM
- Verified that CASMAdmin account can now login to USS 14.1 pre-upgrade
- Launched 17.0 installer and completed necessary screens
- As this is an in-place upgrade, the 'Use Existing Database' option is not required on the USS Database Detail page of the installer
- Upgrade started successfully
The 17.0 (and 14.1) installer is hard coded at this time to use casmdadmin account to install/integrate with USS, and that user has to be in a group called OpenSpaceAdminGroup. Unfortunately because of this and that we could not get that account created in AD for this installation, we had to move EEM back to local store to complete the upgrade operation successfully.
_R