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Workaround for Properties box not showing in Web Screen Painter (SDM/ITSM)

  • 1.  Workaround for Properties box not showing in Web Screen Painter (SDM/ITSM)

    Posted 02-08-2017 06:25 PM

    Sharing a tip I found when working on a CA ITSM 14.1 lab box, which gets more than its fair share of "uncontrolled changes."

     

    Issue

     

    The "Properties" box does not come up in Web Screen Painter after clicking a field.

     

    Resolution

     

    Make a backup copy, and then delete the original file:

    $NXCD\Service Desk Manager\bin\WSP.bin

     

    Then relaunch Web Screen Painter and you should have access to the Properties box again.

     

     

    How did it get tangled? What does WSP.bin it do? Beats me - didn't look that deeply.

    But that's the quick fix to get around it.

     

    Thanks, Kyle_R.



  • 2.  Re: Workaround for Properties box not showing in Web Screen Painter (SDM/ITSM)

    Posted 02-08-2017 06:51 PM

    Thanks for sharing this tip with the community Kyle!

    Workaround for Properties box not showing in Web Screen Painter (SDM/ITSM)