Sharing a tip I found when working on a CA ITSM 14.1 lab box, which gets more than its fair share of "uncontrolled changes."
The "Properties" box does not come up in Web Screen Painter after clicking a field.
Make a backup copy, and then delete the original file:
$NXCD\Service Desk Manager\bin\WSP.bin
Then relaunch Web Screen Painter and you should have access to the Properties box again.
How did it get tangled? What does WSP.bin it do? Beats me - didn't look that deeply.
But that's the quick fix to get around it.
Thanks for sharing this tip with the community Kyle!
Workaround for Properties box not showing in Web Screen Painter (SDM/ITSM)