Thanks for the update. I will keep trying to find out some solution as it’s a requirement from VIP Customer. Or can we do something like as soon as analyst will click on Knowledge tab, SD will not ask for advanced search or search, instead it should show top 5 or top 10 kedb docs. Then if the user wants to use advanced filter, they can use later.
Thanks & Regards,
Mayur Malhotra | Lead - CASD Admin