Clarity Service Management

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Service Desk 11.2 to 14.1 or 17.0

  • 1.  Service Desk 11.2 to 14.1 or 17.0

    Posted 05-03-2017 12:17 PM

    1.is its possible to load(PDM or SQL ) database of CASDM 11.2 (SQL-2005)in fresh Server installed 14.1 or 17.0 CASDM (SQL-2012)???

    2. If yes which steps we need to follow to load 11.2 complete database in fresh installed 14.1 or 17.0 CASDM.

     

    Ravi



  • 2.  Re: Service Desk 11.2 to 14.1 or 17.0

    Posted 05-03-2017 12:22 PM

    Ravi.........

     

    You cannot use a SDM 11.2 MDB with CA SDM 14.1 or 17.0.

     

    You would need to upgrade the MDB to the correct level.

     

    We recommend using the Swing Box Method for SDM upgrades - Upgrade CA SDM Using the SWING Box Method - CA Service Management - 14.1 - CA Technologies Documentation 



  • 3.  Re: Service Desk 11.2 to 14.1 or 17.0

    Posted 05-10-2017 05:04 AM

    Hi,

    As you shared the doc .Its for 12.7 /12.X  to 14.1.

     

    How we can migrate from 11.2 to  Latest without disturbing Current 11.2 setup.

     

    Ravi



  • 4.  Re: Service Desk 11.2 to 14.1 or 17.0

    Posted 05-10-2017 05:33 AM

    The link provided by Paul Coccimiglio has the necessary information for you do that. In a nutshell:

     - replicate the existing 11.2 installation to a new system (Swing Box), including the underlying DB.

     - run the migration on this new machine and then proceed to check and re-customize (if needed) the system.