CA Service Management

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  • 1.  Internet Explorer

    Posted Mar 22, 2018 03:41 PM



    Some of you know the configuration necessary for Internet Explorer to complete the export and open the attachments without downloading the files.


    Thanks and regards,

  • 2.  Re: Internet Explorer

    Broadcom Employee
    Posted Mar 22, 2018 04:51 PM



    Mostly this is happening because your browser is not able to get to the URL where SDM's Tomcat engine is, for it to be able to obtain the attachment.


    Does it work in another browser? 


    I'd recommend opening browser console or better a browser traffic debug tool like Fiddler. Once you install it, fire it up and restart your browser and retest.  We should be able to see what your browser requested when you tried to export /download files. It should give some clues as to what is causing the issue.



  • 3.  Re: Internet Explorer

    Broadcom Employee
    Posted Mar 23, 2018 02:20 PM

    Hi Gabriel,
    The community discussion How to view the document or image in the attachments tab without saving to the local disk? is about Chrome. The file mentioned in the discussion was in Service Desk. It would affect all type of browsers.