Miss the May Service Management Office Hours - Online Chat? Check out what you missed below and be sure to join us in June for the next session!
from Chris Hackett (CA) to everyone:
HI Everyone, If you have any questions for the team you can ask them now! Thanks
Please make sure you post to everyone when you are asking or answering
from Heikki Ikonen to everyone:
I'm just starting to explore Configuration Audit and Control Facility (CACF).
Are there any resources that you can recommend, like webcasts, whitepapers, Who-tos etc?
from Paul Coccimiglio to everyone:
@Heikki - You can refer to the following documentation https://docops.ca.com/ca-service-management/14-1/en/using/configuration-management/configuration-audit-and-control-facility-cacf
Yepp, got that, thanks. It's a bit heavy going, though :-)
Do you know if anyone has done a webcast or similar demo on it?
A bit more hands-on, I mean.
@Heikki - the following document is useful in regards to CMDB best practices - https://communities.ca.com/docs/DOC-231172080
Yepp, got that one too. And it is very good! I would really like to see someone do it in practice.
from vish to everyone:
Is it possible to extend the search within Knowledge Management tab on tickets in SDM 14.1 cum2 to be able to search by the contents of knowlege article embedded attachments?
@Heikki - understood. We will forward your request to a CMDB expert and see if we can arrange for a demo/presentation for you
@Paul - Thanks! Is there any material in the CA learning / courses on CACF?
@Vish - searching attachment contents via the OOTB KT search is not possible. You might want to investigate using Federated Search and configure it to "crawl" attachments
from J W to everyone:
@Paul. Would you make that request for a CACF demo to be a published video and/or a webinar? ;-)
@JW - sure thing. Perhaps we can coordinate a community webcast if there is enough interest in the topic
from Carol Piccus to everyone:
@Heikki - we do have a course on CACF: http://marketplace.ca.com/education/33svd2060t.html
Are there any other questions for the team?
Would be great to have a section for employee/analyst UI showing Top Recommended (preferred) documents besides Top 10 Solutions?
@Carol: Unfortunately the course is in Portuguese... :-( A demo in english would be greatly appreciated.
@Vish - have you posted this requirement as an IDEA on the CA Service Management Community?
@Heikki - yes, I saw that :). I am going to work with our team to see what we can schedule as a follow up. Stay tuned.
@Carol: I think I found the English web-based course: https://www.ca.com/us/education-training/course.se.33svd20600.html
@Paul - Will post the idea later and for now is there a workaround to pin preferred documents into Top Solutions for employee?
@Heikki - great! Let me know if that works out for you. You can easily connect with me through the Community.
@Carol @Hekki - For that last link to the CACF WBT, what does "0 SEK" under Cost mean?
@J W: SEK = Swedish Krona, the currency.
@Mohamed - we support TLS with email. Please see the following: https://docops.ca.com/ca-service-management/17-0/en/administering/configure-ca-service-desk-manager/how-to-configure-the-mailbox-to-handle-inbound-emails/define-a-mailbox
@J W: When searching the CA Training Catalog you have to choose a catalog, depending on the country you're in. I'm in Sweden, so it shows me 2164 SEK. Aparently it's free for you :-)
@J W - try this link for USD https://marketplace.ca.com/education/33svd20600.html
@Vish - you would need to customize the employee Home Page via Web Screen Painter and code the URLS to the documents there
Does anyone have any other questions for the team today?
@Chris: I'm done, thanks.
@paul - OK
Thank you everyone for joining today. Please visit us on the communities.