CA Service Management

Expand all | Collapse all

CA SDM 14.1 - Classic SR Workflow

  • 1.  CA SDM 14.1 - Classic SR Workflow

    Posted 04-25-2017 04:53 PM

    Hi all!

     

    I would like to know if is there a way to put a behavior on a service request workflow, where when I set a task as "Completed", the next one automatically becomes "Completed". Example:

     

     

    When the task with the sequence '70' is set to the status "Completed", Am I able to see the SDM set in automatic, the next task '80' to the status "Completed"?

     

    Thanks!



  • 2.  Re: CA SDM 14.1 - Classic SR Workflow

    Posted 04-25-2017 05:42 PM

    Vinicius, I don't think so unless you use spel code customization. I am not sure the flow tasks design though...if the completion of task 70 automatically makes the task 80 completed, why you need task 80? if you want them to be pending and editable at the same time, you can put them in "group start" and "group end". Thanks _Chi



  • 3.  Re: CA SDM 14.1 - Classic SR Workflow

    Posted 04-27-2017 09:04 AM

    Hi Chi Chen!

     

    Thanks for your answer! I'll think about to put a spl code on it.

     

    Thanks!



  • 4.  Re: CA SDM 14.1 - Classic SR Workflow

    Posted 04-29-2017 11:37 AM

    I am curious to understand. Why do you have two tasks (70 and 80) when the completion of the first task (70) means that the second task (80) is also completed?