Hello everyone!How can I change the Personalized Responses permission from a single contact to a group?I found the Idea (https://communities.ca.com/ideas/103001654) but had no interest in the community.
Thanks a lot!
Hi Rodrigo,As you already know the idea 'Personalized Responses for Group' in 12.7 status Not Planned, most likely 12.7 or above out of box does not develop/implement/have the function.
Yes, it does not exist by default.But, frankly, it's kind of unreasonable for this feature not to have per-group permission and analysts have to create dozens of messages alike...Any ideas how to make this change through customizations?I've seen that in the schema designer in response object has a default trigger (ON_PRE_VAL check type), maybe just remove it. But I could not remove this default trigger.