CA Service Management

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Parent/Child Ticket Created

  • 1.  Parent/Child Ticket Created

    Posted 04-06-2017 05:25 AM

    Guys;

     

    i have a question Which SLA will be applied in case of Parent/Child Ticket Created??



  • 2.  Re: Parent/Child Ticket Created

    Posted 04-06-2017 07:19 AM

    Hi Mohamed,

     

    I stand to be corrected, but I think each ticket (parent or child) runs its own SLA separately.

     

    Kind Regards,

    Brian