CA Service Management

 View Only
  • 1.  Parent/Child Ticket Created

    Posted Apr 06, 2017 05:25 AM

    Guys;

     

    i have a question Which SLA will be applied in case of Parent/Child Ticket Created??



  • 2.  Re: Parent/Child Ticket Created

    Posted Apr 06, 2017 07:19 AM

    Hi Mohamed,

     

    I stand to be corrected, but I think each ticket (parent or child) runs its own SLA separately.

     

    Kind Regards,

    Brian