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USS Request a Service Visualization

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  • 1.  USS Request a Service Visualization

    Posted 02-06-2018 12:52 PM

    If I access service catalog, the offerings are displayed in a better way, like the print above:

    If an offering like "Desbloqueio de Usuario Rede", the last in the down right side has a big name, the system put automatically a line break and the full name can be viewed.

     

    Otherwise, If I access the same set of offerings using USS, the viewing is very poor, as figure below:

    In this visualization the same offering described earlier, has its name broken "Desbloqueio de Usuário..."

    It is possible to configure this visualization to allow line break or increase the size of the offering box?



  • 2.  Re: USS Request a Service Visualization
    Best Answer

    Posted 02-08-2018 03:59 AM

    Good Morning Paulo.

    This is a kind of general statement, reading:
    The USS-UI is difficult to customize. Almost all of it, is 'hardcoded' in the widgets as installed.
    Sometimes it is possible to change somethign on 'colors' e.g.
    For the functionality you are asking for, I can only propose to open Ideas in the Community.

    In other words, customizations allowed on USS are very limited.
    You cannot customize USS on the similar level of SC or SDM.
    The only things you can do are changing logos, company name, etc.
    Please chekc the below page for this:
    https://docops.ca.com/ca-service-management/14-1/en/administering/configuring-unified-self-service/modify-unified-self-service

    Should however any one else in the Community got this customization implemented, then let's see in this thread.

    Thanks and kind regards, Louis van Amelsfort.