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field sdticket id in "When note is added to Service Catalog request" rule

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  • 1.  field sdticket id in "When note is added to Service Catalog request" rule

    Posted Dec 12, 2016 03:17 PM

    Hi! thanks for all of your support. I tried to syncronice the notes from Catalog to Servicedsk using this rule, but I don know which the relationship with the sdticketid parameter

     

     

     

    this one?

     



  • 2.  Re: field sdticket id in "When note is added to Service Catalog request" rule
    Best Answer

    Broadcom Employee
    Posted Dec 13, 2016 02:30 AM

    Good Day Walter Xavier.

     

    While searching for an answer, I came across the following information(taken from logging records):

     sdticketid=chg:1521933,
     sdticketid=cr:400868,

     

    The field sdticketid is related to the value as shown on your 2nd screenshot.

    You can also check this by executing the below queries against the mdb database (taken from a local example):

    select * from usm_link_ticket_request_item where persid='chg:400001' or persid='cr:400001'
    chg:400001 | 19 | 10398 | 10069
    cr:400001  | 22 | 10016 | 10004

    select * from call_req where persid='cr:400001'
    400001 | cr:400001 | 22 | Disk broken | Disk broken

    select * from chg where persid='chg:400001'
    400001 | chg:400001 | 19 | Procure Server  | SLCM Request Id 10069 Procure Server

     

    Thanks and kind regards, Louis.