Hi! thanks for all of your support. I tried to syncronice the notes from Catalog to Servicedsk using this rule, but I don know which the relationship with the sdticketid parameter
Good Day Walter Xavier.
While searching for an answer, I came across the following information(taken from logging records):
The field sdticketid is related to the value as shown on your 2nd screenshot.
You can also check this by executing the below queries against the mdb database (taken from a local example):
select * from usm_link_ticket_request_item where persid='chg:400001' or persid='cr:400001'chg:400001 | 19 | 10398 | 10069cr:400001 | 22 | 10016 | 10004
select * from call_req where persid='cr:400001'400001 | cr:400001 | 22 | Disk broken | Disk broken
select * from chg where persid='chg:400001'400001 | chg:400001 | 19 | Procure Server | SLCM Request Id 10069 Procure Server
Thanks and kind regards, Louis.