Hi Louis, thank you for your help.
- The Service Catalog release is 14.1.02
- The file that I'm talking about is the following:
Program Files\CA\Service Catalog\view\webapps\usm\locale\iceses\service (iceses because we use it in spanish)
- The File was modified by a partner so maybe I don't have all the knowledge. I know that they added code in lines 72 and 111:
The code added "<code>Categoria CA Service Desk</code>"
The code added "<sort_number>Nivel de la Oferta</sort_number>"
This changes look like this:
If I add new lines to the code the changes don't appear.
The main idea behind this changes is to give the catalog admins an easy way to change some values that changes in each offering. For example, a custom field for the Service Desk pcat value to assign it to the right Incident Area in SDM. Then I can call that value from the form and through javascript send it to SDM.
The issues right now are:
- how to call this values from a form?
- and also if anyone knows what else was modified just to show this custom fields.
Thank you so much in advance!
Sebastian