I need created notification rule send specific message when ticket created is Request and assignee a Group is IT Desktop Support or group IT Laptops Support.
i created the message template and created the conditional site defined macro, but only has successful when use 1 group.
then i need replicated when this activity occurred
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This may give you a hit. When you want it to apply to one or more groups you need to use the Open/Close Group parentheses and change the connectors to OR.