How to create notification Rule for Request assignee a 2 specific group

[Legacy User]

I need created notification rule send specific message when ticket created  is Request and assignee a Group is IT Desktop Support or group IT Laptops Support.

 

i created the message template and created the conditional site defined macro, but only has successful when use 1 group.

 

any idea

 

then i need replicated when this activity occurred

- resolved

- transferd

- log comment

 

thanks

[Grant Bruneau]

Hi Jonathan,

 

This may give you a hit.  When you want it to apply to one or more groups you need to use the Open/Close Group parentheses and change the connectors to OR.