CA Asset Manager Service Desk integration

[Domagoj Hrzic]

Hello everyone,

 

i have a question regarding ITAM - SDM integraton.

Is it possible to integrate SDM version 14.1.04 and ITAM version 17.0.

 

We have a production SDM and would like to integrate with latest version of ITAM. Also, plan is to upgrade SDM to 17.0, would there be any effects on production it this scenario.

 

Thanks in advance.

 

Domagoj

[Jon_Israel]

Hi Domagoj,

To upgrade SDM it will require an outage, so that you would need to fully test and plan for properly.  As for the question of integrating SDM 14.1.04 with ITAM 17.0, Yes, it is supported as per the Interoperability section of the supportability matrix which you can find here: Supportability Matrix - CA Service Management - 17.0 - CA Technologies Documentation 

Thanks,

Jon I.

[Domagoj Hrzic]

Thanks Jon for the info.