I now got this working. This is what I did:
- I copied the "kt_document_options.htmpl" file to the Employee folder.
- In the file, I commented out this line (approximately line #878): "document.writeln(m_OpenTicketText);"
- Replaced that line with: "document.writeln("new text here");
- Also commented out this line and replaced it: "document.writeln(m_OpenTicketBasedOnDocText);"