CA Service Management

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Jasper Reports, 14.1.3 CA SDM

  • 1.  Jasper Reports, 14.1.3 CA SDM

    Posted 01-04-2017 07:47 PM

    Hey all,

     

    As we have transitioned from r12.5 to 14.1.3 on CA SDM we have moved from BOXI to Jasper Reports.

     

    The reporting tools that were imported with it automatically from the Service Desk pack were poor. And we need a greater variety of reporting features and information to meet our needs.

     

    We have downloaded TIBCO Jaspersoft Studio and added the data adapter (verified working) and actual server connection (verified working), we can see the file structure and the reports from the server.

     

    But learning this tool knowledge wise seems somewhat step and not directly straight forward. Is there decent documentation available? Something? That would help assist in these efforts?

     

    Any help is appreciated!

     

    Many thanks



  • 2.  Re: Jasper Reports, 14.1.3 CA SDM

    Posted 01-04-2017 08:26 PM

    Hey DerekNielson,

    Did you happen to check the documents available in the docs folder of jaspersoft installed path in your server where Jaspersoft is installed on.

    E.g. DVD06074332E\docs

    Also you can check the below link for few tutorials on Jaspesoft.

    https://communities.ca.com/docs/DOC-231169734

    I hope this helps you to an extent.


    Thanks
    Junaid



  • 3.  Re: Jasper Reports, 14.1.3 CA SDM

    Posted 01-05-2017 08:27 AM