As we have transitioned from r12.5 to 14.1.3 on CA SDM we have moved from BOXI to Jasper Reports.
The reporting tools that were imported with it automatically from the Service Desk pack were poor. And we need a greater variety of reporting features and information to meet our needs.
We have downloaded TIBCO Jaspersoft Studio and added the data adapter (verified working) and actual server connection (verified working), we can see the file structure and the reports from the server.
But learning this tool knowledge wise seems somewhat step and not directly straight forward. Is there decent documentation available? Something? That would help assist in these efforts?
Any help is appreciated!
Did you happen to check the documents available in the docs folder of jaspersoft installed path in your server where Jaspersoft is installed on.
Also you can check the below link for few tutorials on Jaspesoft.
I hope this helps you to an extent.
The following link also has some useful information
Getting Started with CABI JasperReports Server r6.2.0 - CA Service Management - 14.1 - CA Technologies Documentation