Clarity Service Management

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Configuration Item tab

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  • 1.  Configuration Item tab

    Posted 06-28-2017 10:18 AM

    Hi my friends,

     

    How can I use the configuration item tab used on Change Requests (detail_chg) to Request form (detail_cr)?

     



  • 2.  Re: Configuration Item tab

    Posted 06-28-2017 10:51 AM

    It would require a fair amount of customization to accomplish this. By it's design the "call_req" table (which contains the request/incident/problem information) only contains a reference to a single configuration item.

    For Change Orders there's an lrel table, usp_lrel_asset_chgnr, that contains the many to one relationship. You'd basically need to create a customization that acts in a similar fashion

     

    Within ITIL standards configuration items are typically managed at the change level, which is why this lrel exists for change orders out of the box.



  • 3.  Re: Configuration Item tab
    Best Answer

    Posted 06-28-2017 10:53 AM

    Hi Thiago,

     

    This customization is documented here:

    Multiple CIs on Request / Incident / Problem (CR to NR lrel/brel)