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  • 1.  How create a notification rule and pass automatic to an other status

    Posted May 11, 2017 12:32 PM

    Hi everyone

     

     

    I would like to know if there is one way of create a notification rule  to send a notification if there isn´t activity in the ticket on some status, and after 72 hours pass automatic to other status

     

     

     

    has anyone knows one way or has some suggestion?
    Thanks a lot



  • 2.  Re: How create a notification rule and pass automatic to an other status

    Posted May 12, 2017 03:51 AM

    Hi Christian,

     

    I think you might be able to do this with Service Type Events or via a ITPAM process.

     

    Kind Regards,

    Brian



  • 3.  Re: How create a notification rule and pass automatic to an other status

    Posted May 30, 2017 12:04 AM

    Hi christian.victoria ,

     

    It's easy to do using Service Type events like said Brian_Mathato, you need to add a macro and write the status on Text.

     

    Regards