CA Service Management

I´m trying to use the spel method cancel_tasks to cancel cr_wf tasks where the cr status = CNCL

I used this method in the past to cancel chg wf tasks with sucess.

But for cr_wf it is not working and no errors are displayed in logs.

Someone can help me to use this for cr_wf

I remember seeing the same behavior on 14.1 CP2 (when the Request tasks were introduced) and it was a bug. When cancelling a Request, it would not cancel the remaining Request Workflow Tasks (which I assume it's using the spel method you mention).

If you're on the same release then I'd apply the lasted CP4 and try again.

Hi paulofreire - do you still need assistance on this one?   Were you able to try this with CP4 in place?  The fix that was built for this problem in CP2 has been rolled into CP4 and is now included. 

Let us know,

Thanks,

Jon I.

Yes It's a bug. You install CP4 and the problem will be resolved.

Regards.

Correct, this was fixed in CP4 for 14.1 - so going to CP4 will resolve it for you!!

https://support.ca.com/us/download-center/problem-detail.html?productcd=USRD&problemnbr=3394