we are using SC 14.1 and SDM 14.1. By Unified Self Service side creates SDM ticket fine, the integration works.
So, I stay in USS side and creating a new issue linked to a SDM category that has properties required. USS's forms dont get a way to specify values for the SDM category properties.
How I can proceed in this case?
Could you help me to solve?
Thank you in advance, regards.
You can copy/modify the out of the box Catalog > Forms > CA Catalog Content > Service Management Forms > Issue Details form and specify the _id of the fields you would like to map as 'ca_sdm_prop_<sequence number>' similar to the steps outlined in the following video:
Unfortunately, SDM Category’s properties are not exposed into USS-SDM integration.
If Catalog Offerings can be customized to expose SDM Category properties, then such Catalog offering can be offered via USS-Catalog integration. This would help in achieving similar goal.
Thak you Jason!