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sending properties by uss

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  • 1.  sending properties by uss

    Posted 12-06-2015 08:43 PM

    hi guys,

    we are using SC 14.1 and SDM 14.1. By Unified Self Service side creates SDM ticket fine, the integration works.


    So, I stay in USS side and creating a new issue linked to a SDM category that has properties required. USS's forms dont get a way to specify values for the SDM category properties.


    How I can proceed in this case?



    Could you help me to solve?

    Thank you in advance, regards.

  • 2.  Re: sending properties by uss
    Best Answer

    Posted 12-07-2015 09:59 AM

    Hi Eduardo,


    You can copy/modify the out of the box Catalog > Forms > CA Catalog Content > Service Management Forms > Issue Details form and specify the _id of the fields you would like to map as 'ca_sdm_prop_<sequence number>' similar to the steps outlined in the following video:




  • 3.  Re: sending properties by uss

    Broadcom Employee
    Posted 12-07-2015 09:39 AM

    Hi Eduardo,


    Unfortunately, SDM Category’s properties are not exposed into USS-SDM integration.


    If Catalog Offerings can be customized to expose SDM Category properties, then such Catalog offering can be offered via USS-Catalog integration.  This would help in achieving similar goal.



  • 4.  Re: sending properties by uss

    Posted 12-07-2015 01:21 PM

    Thak you Jason!