Me again with another question about the Knowledge portion of SDM 12.7. Is it possible to export search results from the Knowledge tab? Anything? At all? Pretty much I search for KDs that have specific references, and when I get 100+ hits on a search , it's sort of irritating that I have to copy/paste results page-by-page (because, of course, there's no View All option, either for some unknown reason). Oh, and it doesn't give me an exact # of returns when it hits triple digits, either; just 100+ or whatever.
Is it *supposed* to function (or, in this case, NOT function) that way?
I have moved your question from the water cooler to the CA Service Management community in order to help you get an answer from the right audience.
Have a great day,
It is not possible to Export Search Results from the Knowledge tab. You may log an Idea for this here in this Community and link to this post if you'd like that considered.
I would look at:
You might (might) also be able to add a customisation to add an Export button, but I couldn't begin to tell you how that might work.
I'd definitely consider the above options first before considering that.
You could also try using the browsers Print function. Right click on the knowledge result page and select 'Print Form list_KD.htmpl...'. In Chrome, you get the print dialog and can change the destination and one of the options is 'Save as PDF'. This gives you a nicely formatted pdf file with the results of your search (the first 100 anyway).
Hope that this helps
Hi karen.misconish - Did any of the responses help answer your question? If so please mark as Correct Answer. Thanks!