I am creating a workflow task on a Request Category.
How can I make the ticket unable to be resolved unless the final task has been completed?
Should it be based on a mandatory tasks? What are these tasks?
Here's a sample tasks I made on a specific request category. Created a test ticket yet I was able to flip the request ticket into resolved without doing anything on the tasks.
Sequence Tasks Group Description
100 Group Start Task
200 Implement BNK.LV1.Webhelp Maker/Checker - Checker Task
300 Group End Task
Need your help on this as detailed as possible as I'm new on using CA SDM as Administrator.