Hi Tammy - there are some known issues regarding the window position on popup windows after upgrading to 14.1. There is a fix for the problem which may resolve it for you. Here is the description from the fix:
USRD Problem #3353
PROBLEM SYMPTOM: WIN-POPUP MOVES TO EXTREME RIGHT
----------------------------------------------------
New Popup will be moved to extreme right corner
of the screen.
This problem may be observed in InternetExplorer
10 and above.
Steps to Reproduce:
1) Login to Servicedesk web interface as Analyst.
2) From ServiceDesk Tab -> File -> New Incident.
3) The new popup window will be opened at the
right corner of the screen.
If this sounds like a match, please open a support case and provide a description of the problem and ask for the fix for USRD 3353. Also, to help expedite things, you can upload a copy of your nx.env file and history file when you open the case
Thanks,
Jon I.