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Strange IE pop-up window behavior after upgrading to SDM 14.1 (cum2)

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  • 1.  Strange IE pop-up window behavior after upgrading to SDM 14.1 (cum2)

    Posted 04-20-2016 09:56 AM

    Hi everyone,

     

    We upgraded SDM to 14.1 last weekend.  Several people (but not everyone) are seeing their pop-up windows behaving differently after the upgrade.  For example, when clicking on a ticket from a list, the ticket window opens over to the right of the screen (and if you have dual monitors, it spills over to the other monitor).  Another person says the location of the pop-up slightly changes each time they click to view another ticket (moves down a little each time).  We've played with various settings, and can't seem to get the pop-ups to open in full screen.  We've also played with the 'preserve pop-up size' preference setting and that doesn't seem to make a difference at all.  We've compared IE browser settings too, and although changing the setting to 'always open pop-ups in a new tab' does eliminate the problem, many people don't want them to open in a new tab.  We're all using IE 11.   Has anyone else seen this type of window placement changes after upgrading to 14.1?

     

     

    Thanks,

    Tammy



  • 2.  Re: Strange IE pop-up window behavior after upgrading to SDM 14.1 (cum2)
    Best Answer

    Posted 04-20-2016 10:37 AM

    Hi Tammy - there are some known issues regarding the window position on popup windows after upgrading to 14.1.  There is a fix for the problem which may resolve it for you.  Here is the description from the fix:

     

    USRD Problem #3353

    PROBLEM SYMPTOM: WIN-POPUP MOVES TO EXTREME RIGHT                 

                     ----------------------------------------------------

                      New Popup will be moved to extreme right corner

                     of the screen.

                      This problem may be observed in InternetExplorer

                     10 and above.

                     

                      Steps to Reproduce:

                      1) Login to Servicedesk web interface as Analyst.

                      2) From ServiceDesk Tab  -> File -> New Incident.

                      3) The new popup window will be opened at the

                     right corner of the screen.

     

    If this sounds like a match, please open a support case and provide a description of the problem and ask for the fix for USRD 3353.   Also, to help expedite things, you can upload a copy of your nx.env file and history file when you open the case

     

    Thanks,

    Jon I.



  • 3.  Re: Strange IE pop-up window behavior after upgrading to SDM 14.1 (cum2)

    Posted 04-20-2016 11:00 AM

    Yep, it sure does sound like a match, Jon..... Thank you!

     

    Tammy



  • 4.  Re: Strange IE pop-up window behavior after upgrading to SDM 14.1 (cum2)

    Posted 04-20-2016 01:57 PM

    Any time, thats what we are here for

    Glad to help.

    Jon I.