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Export button is not visible while searching a Knowledge Document via Search->Knowledge Document

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  • 1.  Export button is not visible while searching a Knowledge Document via Search->Knowledge Document

    Posted 05-08-2017 05:52 AM

    Hi,
    While I am searching a Knowledge Document via Search->Knowledge Document Export button is not visible. But when I tried to search a Knowledge Document directly from top right corner, Export button is visible. Please share me the views to make the button visible from Search->Knowledge Document.

    Thanks,
    Divya N.



  • 2.  Re: Export button is not visible while searching a Knowledge Document via Search->Knowledge Document

    Posted 05-08-2017 09:45 PM
    • What version of SDM and browser?
    • Is this an issue that occurs against the primary/background server, or only against the secondary/application servers?

     

    You may have hit a known issue. See:

    Fixed Issues - 14.1.02 - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Specifically this one:

    EXPORT BUTTON REMAINS DIMMED OR DISABLED WITH NON-IE BROWSER 

     

    So try loading the latest cumulative patch to a test server as a first step. Check the readme notes as this one requires a variable update ie:

    1. Edit the NX.env file and set the
    NX_LOCAL_SERVLET_SERVER_URL environment
    variable to point to the servlet on the local server similar using the following format:

    @NX_LOCAL_SERVLET_SERVER_URL=http://<secondary_server>:8080

     

    But there may be a few Export Button issues out there. Also try a search against this CA Community.

    Failing that, log a CA Support issue and we'll sort it out.

     

    Thanks, Kyle_R.



  • 3.  Re: Export button is not visible while searching a Knowledge Document via Search->Knowledge Document

    Posted 05-09-2017 03:04 AM

    Hi Divya,

     

    I was able to see the same behavior on my test box with r14.1 C3. I am not sure if it is working by design or an unexpected behavior. So I recommend opening a support case for this.

     

    Thank you,

    Kaori



  • 4.  Re: Export button is not visible while searching a Knowledge Document via Search->Knowledge Document
    Best Answer

    Posted 05-09-2017 04:54 AM

    Hi Kaori,

          I have raised a CA support ticket for this. This is working as per design only. But I am fetching the possibilities of adding Export button to the search list.

    Thanks,

    Divya N.



  • 5.  Re: Export button is not visible while searching a Knowledge Document via Search->Knowledge Document

    Posted 05-10-2017 02:58 AM

    Hi Divya,

     

    Thank you for letting me know.

    It should be a good idea to open an idea for this.

     

    Kind regards,

    Kaori