Hi, While I am searching a Knowledge Document via Search->Knowledge Document Export button is not visible. But when I tried to search a Knowledge Document directly from top right corner, Export button is visible. Please share me the views to make the button visible from Search->Knowledge Document. Thanks,Divya N.
You may have hit a known issue. See:
Fixed Issues - 14.1.02 - CA Service Management - 14.1 - CA Technologies Documentation
Specifically this one:
EXPORT BUTTON REMAINS DIMMED OR DISABLED WITH NON-IE BROWSER
So try loading the latest cumulative patch to a test server as a first step. Check the readme notes as this one requires a variable update ie:
1. Edit the NX.env file and set the NX_LOCAL_SERVLET_SERVER_URL environment variable to point to the servlet on the local server similar using the following format:
But there may be a few Export Button issues out there. Also try a search against this CA Community.
Failing that, log a CA Support issue and we'll sort it out.
I was able to see the same behavior on my test box with r14.1 C3. I am not sure if it is working by design or an unexpected behavior. So I recommend opening a support case for this.
I have raised a CA support ticket for this. This is working as per design only. But I am fetching the possibilities of adding Export button to the search list.
Thank you for letting me know.
It should be a good idea to open an idea for this.