CA Service Management

  • 1.  Add a list of holidays in SDM Calendar

    Posted 03-21-2017 07:12 AM

    How can we add a number of holidays in the CA SDM Calendar?



  • 2.  Re: Add a list of holidays in SDM Calendar

    Posted 03-21-2017 08:04 AM

    Hi Shirley,

    Holidays are entered as part of "workshifts" in CA Service Desk.  We have a document that explains a bit more about how this works - you can find the document here: https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec599190.html 

    Hope this helps,

    Jon I.



  • 3.  Re: Add a list of holidays in SDM Calendar



  • 4.  Re: Add a list of holidays in SDM Calendar

    Broadcom Employee
    Posted 03-21-2017 10:23 AM

    my 2cents:

    SDM is a widely used product worldwide so it could be messy to add holidays to the calendar. It could be a better idea

    to have each site to custom there own calendar, by modify/create new work shifts.



  • 5.  Re: Add a list of holidays in SDM Calendar

    Posted 03-22-2017 05:42 AM

    if you business idea/goal  is that to not have change been process during holidays or at less been warned that change will be performed during a "holliday period" (note sure that this is holliday then  )..

    You may then want to simply use the blackout window for it.

    my 2 cents