CA Service Management

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  • 1.  Massive map of contracts with CIs

    Posted Mar 23, 2017 11:38 AM



    I'm importing data from another Help Desk and i'm a little bit of stuck with the CIs mapping to service contracts.


    I can see that the relations are in the sdsc_map table, but there's a way of doing it in a massive way and not from the web interface? Like for example with grloader and an excel spreadsheet:


    name      class      contract_num

    ***        ***       related_contract


    Thanks for your help!

  • 2.  Re: Massive map of contracts with CIs
    Best Answer

    Broadcom Employee
    Posted Mar 23, 2017 12:26 PM

    Maybe I'm mistaken, but from what I can see it doesn't look like you can related a Service Contract to a CI, you can only relate a CI to a Service Contract. With that being the case, I don't think GRLoader is going to be able to help you.


    It may be possible to build a pdm_load file against the sdsc_map table (where the connection between the CIs and the contracts are stored), but I'd of course recommend a backup and a lot of testing prior. If the data load is built incorrectly you may run into issues.

  • 3.  Re: Massive map of contracts with CIs