Clarity Service Management

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Hide/display the text field in detail form

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  • 1.  Hide/display the text field in detail form

    Posted 02-10-2017 05:59 AM

    Hi Community,

     

    I would like to display/hide a text box in  "request_status_change.htmpl"  depends on the status value of a request ticket.

    looking for some inputs/reference If some one achieved same functionality.

     

    Thank you,

     

    Regards,

    Venkat



  • 2.  Re: Hide/display the text field in detail form

    Posted 02-10-2017 06:29 AM

    Hi Venkat,

     

    I think this should be easily be done with a <PDM_IF> wrapped around the field in question on the form.

     

    Kind Regards,

    Brian



  • 3.  Re: Hide/display the text field in detail form

    Posted 02-10-2017 06:37 AM

    you're correct but, analyst has to extra click 'save' to see the text filed to be available in detail form. looking for more robust solution same as 'self-service Include' and 'Self-service symbol" in detail_pcat.htmpl. Where the self-service symbol is hide/unhide depends on the value of self-service include' value.



  • 4.  Re: Hide/display the text field in detail form

    Posted 02-10-2017 07:27 AM

    Then I think you will need to script it using ajax code and/or put some on change event on the status field

    my 2 cents

    /J



  • 5.  Re: Hide/display the text field in detail form

    Posted 02-10-2017 08:26 AM

    Hi jmayer,  any reference or example on constructing ajax call.



  • 6.  Re: Hide/display the text field in detail form

    Posted 02-10-2017 09:13 AM

    Have a look to Turker answer

    I think it make it simple in your case.

    if not we can then look to the ajax. you will see many example of those in sdm source code

    /J



  • 7.  Re: Hide/display the text field in detail form

    Posted 02-10-2017 08:40 AM

    Hi Venkat,

     

    I share my coder for this case how hide/show element by status field change. We used for show/hide affected_resource field.

     

    First you can define a id for element for which you hide/show elements like,

     

    <PMD_MACRO name=dtlLookup hdr="Affected Resource" attr="affected_resource">
    var affected_resource_id = _dtl.currID;

     

    Then define a function hide/show this elements under <head> tags

    function hideShowCI()
    {
       if (document.main_form.elements["SET.status"].value == "CLREQ")
       {
          detailShowElements(affected_resource_id ,1);
       } else {
          detailHideElements(affected_resource_id,1);
       }
    }

     

    When page is loading if you can hide this element you enter codes loadActions() function

     

    function loadActions()
    {
       detailHideElements(affected_resource_id,1);

     

     

    Last, you can define hideShowCI() function to put onChange attribute of status field like

     

    <PDM_MACRO name=dtlDropdown hdr="New Status" evet="onBlur=\\\"detailSyncEditForms(this)\\\" onchange=\\\"hideShowCI()\\\"" factory=crs_in lookup=no>

     

     

    I hope its your need.

     

    Regards,

     

    Turker



  • 8.  Re: Hide/display the text field in detail form

    Posted 02-10-2017 09:48 AM

    Hi birolturker.kara

    do we need to define detailShowElements function , hide element is working as expected but detailShowElements is not parsing getting the below error.

    Uncaught ReferenceError: detailShowElements is not defined(…)

     

    Regards,

    Venkat



  • 9.  Re: Hide/display the text field in detail form
    Best Answer

    Posted 02-10-2017 09:57 AM

    You can use the following function

     

    function detailShowElements(id, count, new_first_id)
    {
       count = 2 * count;
       var e = document.getElementById(id);
       var hiddenElements = new Array();
       if ( e != null ) {
          var td = e.parentNode;
          var tr = td.parentNode;
          var rows = tr.parentNode.childNodes;
          var found = false;
          for ( var i = 0; i < rows.length; i++ ) {
             if ( tr == rows[i] ) {
                for ( var col = 0; col < tr.childNodes.length; col++ ) {
                   if ( tr.childNodes[col] == td ) {
                      found = true;
                      break;
                   }
                }
                break;
             }
          }
          if ( found ) {
             for ( ; i >= 0; i-- ) {
                if ( typeof rows[i].childNodes == "object" &&
                     rows[i].childNodes.length > col ) {
                   e = rows[i].childNodes[col];
                   hiddenElements[hiddenElements.length] = e;
                   e.style.display = "";
                   if ( typeof _dtl.firstField != "object" ||
                        _dtl.firstField == null ||
                        typeof _dtl.firstField.parentNode != "object" ||
                        e == _dtl.firstField.parentNode )
                      if ( typeof new_first_id == "string" )
                        _dtl.firstField = document.getElementById(new_first_id);
                   count--;
                   if ( count <= 0 )
                      break;
                }
             }
          }
       }
       adjScrollDivHeight();
       return hiddenElements;
    }