Good morning all.
Here in the work we use CA Service Desk Manager.
When I'm looking at the Incident list, I have the following columns: Incident #, Summary, Priority, Category, Status, Affected End User, Assigned To and Projected Violation.
Is there a way I can include a column with the Open Date information, and another column containing the date and time when the last update was done on the tickets?
Thank you for your attention.
You can customize the list form (list_in.htmpl) by using Web Screen painter and adding additional columns there.
Information on using WSP to customize the form can be found in the documentation here:
How to Modify the Web Interface using Web Screen Painter - CA Service Management - 14.1 - CA Technologies Documentation
Many thanks Jon.
I'll ask our CA SDM Admin to take a look on that.