CA Service Management

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AD Manager - SDM Supervisor

  • 1.  AD Manager - SDM Supervisor

    Posted 12-28-2016 07:55 AM

    Hello Community,

     

    I'll like to know if there's a way i can get the manager of a user from active directory and set it on the supervisor field on the organizational info of the user in Service Desk Manager.

     

     

    Regards,

    Jason.



  • 2.  Re: AD Manager - SDM Supervisor

    Posted 12-28-2016 09:24 AM

    Hi Jason,

    You should be able to do this using the ldap.maj/ldap.mod file to map the fields between SDM and LDAP.  Take a look at this section of the documentation for more info on mapping fields:

    How to integrate CA SDM with LDAP - CA Service Management - 14.1 - CA Technologies Documentation 

    Let us know if this helps,

    Thanks,

    Jon I.



  • 3.  Re: AD Manager - SDM Supervisor

    Posted 12-28-2016 09:42 AM

    Hi Jason,

     

    Lindsay_Estabrooks provided a great solution for this here, https://communities.ca.com/message/98640156?commentID=98640156#comment-98640156 . It's not possible to map the ldap manager field to the sdm supervisor field directly as the data needs to be converted from the ldap_dn value to a the supervisors id.