CA Service Management

  • 1.  Conditionally display field based on request area selection employee UI

    Posted 12-14-2016 12:49 PM

    Hello community, i need some help to hide or show 2 fields on employee interface, depending on request area selection.

    Only display when the request area like to the following picture:

     

    some idea or code to share?

     

    best regards,

    Fabian



  • 2.  Re: Conditionally display field based on request area selection employee UI

    Broadcom Employee
    Posted 12-14-2016 08:53 PM

    The 'out-of-the-box' solution to this requirement is to configure the additional fields as 'Properties' to the Request Area.  Use a Validation Rule to build your dropdown list of products.  See Request/Incident/Problem Areas - CA Service Management - 14.1 - CA Technologies Documentation.

    Regards,

    James



  • 3.  Re: Conditionally display field based on request area selection employee UI

    Posted 12-14-2016 08:55 PM

    Thanks, James, but for business requirements of the client, i can't use properties.



  • 4.  Re: Conditionally display field based on request area selection employee UI

    Broadcom Employee
    Posted 12-14-2016 10:02 PM

    In that case, you may find this thread useful:

    Conditionally display of field