CA Service Management

  • 1.  Symantec Anti-Virus, "random" drops and CA ITSM/SDM

    Posted 03-08-2017 12:16 AM



    Just sharing a recent finding on Symantec Endpoint Protection (anti-virus software) and some "random" drops that have impacted other CA software.  These have not been reported as impacting CA Service Desk Manager/ITSM/CMDB at this point, but as this is a general environment issue, I thought it worth sharing.


    In short, Symantec was found to be blocking small packets, but allowing large packets through.

    This gave the appearance of an intermittent network problem. 


    Please see this document TEC1137455 for further details if you encounter this issue:


    CAM Communication issue with Symantec Endpoint Protection


    And if a way around this emerges, please let us know here.


    Thanks, Kyle_R.

  • 2.  Re: Symantec Anti-Virus, "random" drops and CA ITSM/SDM

    Former Employee
    Posted 03-08-2017 12:15 PM

    Thank you for sharing this finding with the community Kyle!

    Symantec Anti-Virus, "random" drops and CA ITSM/SDM