Hello Jerome jmayer
My current task is similar to this ,kindly let me know how I can proceed on this.
currently we have priorities (p1-1hr,p2-12hr,p3-24hr) which is selected based on the Impact and Urgency.priority is read only.
Now we have to add priorities (c1-1hr,c2-6hr,c3-12hr) for New Categories, which will be also based on Impact and Urgency.
Based on New categories, how to define New priorities(c1,c2,c3) and select priority based on Impact and Urgency
Regards.
Sandeep kr.