Hi Jon,
i expect that event gets workshift from private service type (for example 8:00 AM - 5:00 PM) and uses it throughout. I explain it on example
- event starts at 9:00 AM in 8:00 AM - 5:00 PM workshift (event gets workshift from private service type, workshift field in event template is empty) with 10 hours duration, event is flagged as "Repeat Event" with 1 hour repeating
- event ends next day at 10 AM and sends first notification (for example)
- i expect that event will be repeated at 11:00, 12:00, 1:00, 2:00, 3:00, 4:00 and 5:00 PM and next start will be at 8:00 AM next day
- but Service Desk continues with events at 6:00, 7:00, 8:00 PM ...
Lu