Service Desk 12.7, different status path by change type

[YvesBeland1303166]

Hi,

 

We currently have  Service Desk 12.7 installed and I'm currently facing an issue where we need to have different specific status paths for different type of changes (Normal, Standard, Emergency).

i.e. : Normal can goes from

RFC to Prioritized

    to Approved for DEV

    to Cancelled

 

Standard changes can goes like :

RFC to DEV In Progress

    to Testing in Progress

    to Implemented

    to Cancelled

 

Emergency changes can goes like :

RFC to DEV In Progress

    to Testing in Progress

    to Cancelled

 

 

 

How can I achieve something like that? 

Note that :

The same user can use all different change types. (So data partition option is out)

I want to filter the dropdown menu before displaying it without having to hardcode all the status paths within the code (so meaning reusing the status path transition functionality).

I've explored creating a custom operator like VALID_TRANSITIONS one but since I'm unable to the original SPEL code to it, I'm unable to fully reproduce the behavior.

 

any help would be appreciated

Regards

Yves

[TURKER KARA]

Hi,

I think, a custom status transition table is resolve your need.

 

like this

 

table: zchgstatustrans

 

table content is

 

Change Type (zchgtype) (SREL chgtype)	Change Status (zchgstat) (SREL chgstat)	Transition Status (ztransitionstat) (SREL chgstat)
Normal	RFC	Prioritized
Normal	Prioritized	Approved for DEV
Normal	Approved for DEV	Cancelled
Standart	RFC	DEV In Progress
Standart	DEV In Progress	Testing in Progress
...	...	...

 

in order_status_change.htmpl you may below codes

 

<PDM_LIST PREFIX=list LENGTH=1 FACTORY=zchgstatustrans WHERE="zchgtype=$args.chgtype and zchgstat='$args.status'">
     <PDM_MACRO name=dtlDropdown hdr="New Status" attr="status" evt="onBlur=\\\"detailSyncEditForms(this);\\\"onChange=\\\"validate_documentcheck(this)\\\"" lookup=no whereclause="(code in ('$list.ztransitionstat'">
</PDM_LIST>

 

I hope it's your need

 

Türker