CA Service Management

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  • 1.  Attaching URL Links to CI and Request

    Posted Oct 02, 2016 03:42 PM

    Hi I'm try to work out how to load the URL Links via the PDM_load to CI and request

    I can find that the URL are created in the attmnt table and the status = LINK_ONLY

     

     

    IM trying to find the Lrel table that will link the URL's to the CI and request tickets,

    The CI attachments are added in 14.1

    I checked in the attmnt_lrel table but unsure if this is the table, is their a way to load these as a bulk load.

     

    also in the attmnt table

    can anyone explain what the Attmnt_uuid and the sec_uuid does and how these are linked as I see their are attached in the able for new attachments.



  • 2.  Re: Attaching URL Links to CI and Request

    Broadcom Employee
    Posted Oct 02, 2016 11:20 PM

    Hi Metesh,

     

    For the CI attachments - the lrel table is usp_lrel_attachments_nr

    For Request attachments it's usp_lrel_attachments_requests

     

    I'm not sure what the attmnt_uuid and sec_uuid on the attmnt table re used for or how they are generated. maybe someone else can help with this.

     

    Regards,

    Gordon.



  • 3.  Re: Attaching URL Links to CI and Request

    Posted Oct 03, 2016 03:20 PM

    Thank Gordon, this has go me on track now,

    if someone can tell me what the Attmnt_uuid and the sec_uuid is required and what they do, I see then when new URL links or attachments are created these fields get populate, I don't want to load these as blank value, which when tested it still works but unsure if they are required for something.