CA Service Management

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  • 1.  How do I change the date format in the auto close description activity?

    Posted Oct 05, 2015 09:52 AM

    All my date format are configure as dd/mm/yyyy but only the description of the auto close activity is showing the date as mm/dd/yyyy. How can I change that?



  • 2.  Re: How do I change the date format in the auto close description activity?

    Posted Oct 05, 2015 10:47 AM

    Hi jmraimundo,

    Are you referring to the actual activity showing in the activity log on the ticket or are you referring to the email notification message that goes out for when the auto-close occurs?

    Let us know,

    Jon I.



  • 3.  Re: How do I change the date format in the auto close description activity?
    Best Answer

    Posted Oct 05, 2015 10:50 AM

    in the actvity log!

     

     

    I ran this commands and it seemed to solve the problem:

     

     

    pdm_options_mgr -s EXPANDER_FORMAT -v dd/mm/yyyy -a pdm_option.inst

    pdm_options_mgr -t EXPANDER_FORMAT -v dd/mm/yyyy -a pdm_option.inst



  • 4.  Re: How do I change the date format in the auto close description activity?

    Posted Oct 05, 2015 10:54 AM

    Thanks for clarifying!

    I will mark this one as answered correctly

    Regards,

    Jon I.